MGM Springfield reported a largely steady employee headcount in the first quarter of 2025, with a total of 1,546 workers on staff, according to the casino’s quarterly filing to the Massachusetts Gaming Commission. The figure marks a modest decrease from the 1,562 reported in the fourth quarter of 2024, and a slight increase from the 1,505 reported in the same quarter last year.
Of the total workforce for the first three months of 2025, 984 employees were listed as full-time, 314 as part-time, and 246 as on-call. The staffing numbers reflect continued business-driven hiring strategies, according to the casino.
MGM Springfield reported notable progress on several diversity goals. Minority employees made up 52% of the workforce, with 804 individuals identifying as minorities, surpassing the state’s 50% target. Veteran hires also exceeded expectations, with 68 employees accounting for 4.5% of the workforce, above the 3% benchmark.
However, MGM continues to fall short of its gender diversity goal. Women accounted for 639 of the employees, or 41%, compared to the state’s 50% target. During a recent meeting, casino officials highlighted progress in traditionally male-dominated departments, such as security, where recent hiring efforts have focused on improving gender balance.
The casino’s employment numbers remain far below the original projection of 3,000 jobs, a figure touted to Springfield voters during the campaign for casino legalization. MGM reached that figure briefly when the resort opened in 2018, but executives have since revised expectations, now suggesting a target closer to 2,000 jobs as a more sustainable goal.
Recruitment efforts remain ongoing, with current vacancies unfilled. MGM noted its outreach to local colleges and universities, including student tours from Holyoke Community College, Manchester Community College, and Springfield College, as well as participation in career fairs hosted by UMass Hospitality and Westfield State University.
Labor tensions remain unresolved following a March 2024 vote by MGM Springfield’s table games and poker dealers to join the New England Joint Board UNITE HERE union. Union representatives claim the casino has refused to negotiate, while MGM asserts that misconduct during the union drive compromised the fairness of the election.
Management has requested a review of the process, stating that the conduct of union officials interfered with employees’ ability to make a free choice.
Original article: https://www.yogonet.com/international/news/2025/05/29/106284-mgm-springfield-workforce-largely-unchanged-in-q1-as-hiring-targets-face-scrutiny
